Product: Aerosoles Shoes Clear all filters (0 of 46 reviews match)
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Buying from Aerosoles

Do not by from this company. Returns are a nightmare. Unlike other on line orders, they charge for shipping AND return shipping. They never told me that my credit would be store credit, which I am not interested in. If you want Aerosoles by them from Amazon or Zappos
3.0
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Aerosoles Shoes
#1430251
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I have worn Aerosoles products for years and always have considered the shoes to be of the highest quality. However,I put on a pair of their shoes yesterday and headed off to work. By the time I got to work, big parts of the shoe soles were coming off in clumps....
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2.7
Product
Aerosoles Shoes
I didn't like
  • That the product quality has deteriorated and cannot
#1411724
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I have ordered from Aerosoles a few times. When I get lucky the shoes fit and end of story. When they do not, you have to pay for shipping to return which initially was not explained. Also, you have to call to request a credit when you return and they do not seem eager...
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Anonymous
Leah

I do not have an Aerosoles retailer near me, so I often order online. I do like the fit and comfort of most of the shoes, but when I have had to return an item - it's a nightm...

Anonymous
Gie

I have the same experience; they're so rude over the phone as if disturbing their sleep or something.

2.0
Product
Aerosoles Shoes
#1260953
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Shame on Aerosoles Customer Manager and team!
Aerosoles customer service Manager and staff are below average in service levels. Shoes disintegrated, heals gone and all happened within hours. Got a note back from them after a phone conversation basically saying sorry for your trouble but nothing we can do. After 25...
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Anonymous
Christine0-5

I had an issue with the last pair of dress shoes I bought, they deteriorated quickly and looked as if I'd worn them for years. Additionally, I returned 2 pairs of shoes at sep...

Anonymous
Jane

Oooh really poor customer service. I yelled at them because they treated me as if I called to annoy them. I told her about how bad they are and she said do you want to order o...

1.0
Product
Aerosoles Shoes
#1247187
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Aerosoles - Shoe fell apart on first wear

First time I wore my new shoes, one shoe completely fell apart. I had to borrow shoes at work. Shoe maker-repair explained in detail the defect. You could tell the rest of the shoe and the other one has brand new. Paid close to $100 and customer service would only give me $20 credit after many phone calls and emails with pictures, shoes and shoe maker report.
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Aerosoles Shoes
#1229403
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Aerosoles - I've done this 5 times

I bought two pairs of shoes the right foot was too big customer service told me to mail them back I did in December now I can't get anybody to answer the phone and my shoes and still not been returned I just want new ones
1.3
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Aerosoles Shoes
#1175497
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No more Aerosoles for me!

No more Aerosoles for me!
Bought some cute yellow pumps from Aerosoles, open the box and they are dirty! They have been worn and are scuffed from whoever previously owned them. Have not tried to return them yet, but you would think they wouldnt send me damaged shoes. They definitely lack quality control
1.7
Details
Advertised vs Delivered
Delivery Service
Price Affordability
Product or Service Quality
Value for money
Warranty
Product
Aerosoles Shoes
#1076989
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I have been buying Aerosoles for years. When i bought a pair of what felt like very comfortable casual shoes two weeks ago, i wore them once and at the end of the day, both of the back of my feet were torn to shreds! My left heel is still throbbing with an open wound....
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2.0
Product
Aerosoles Shoes
#1043922
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The only way to have a pleasant online experience is if you don't need to return or exchange your shoes.They charge you shipping (again!) when you make returns/exchanges, which sucks for ppl like me who can only wear smaller sizes that they don't carry in stores. So if...
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1.7
Product
Aerosoles Shoes
I didn't like
  • Return policy
#1039171
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I owned a pair of leather aerosoles too. I had it for about 10 years and only wore it occasionally. I wore it to a 2016 Christmas Party. I was walking across the dining room when I thought there was something wrong with floor boards. I thought the floor boards was not...
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Anonymous
Debby Luongo

The same thing just happened to me!!!

Product
Aerosoles Shoes
#1035433
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