Product: Aerosoles Shoes Clear all filters (0 of 44 reviews match)
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I have ordered from Aerosoles a few times. When I get lucky the shoes fit and end of story. When they do not, you have to pay for shipping to return which initially was not explained. Also, you have to call to request a credit when you return and they do not seem eager...
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Anonymous
Leah

I do not have an Aerosoles retailer near me, so I often order online. I do like the fit and comfort of most of the shoes, but when I have had to return an item - it's a nightm...

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Gie

I have the same experience; they're so rude over the phone as if disturbing their sleep or something.

2.0
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Aerosoles Shoes
#1260953
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Shame on Aerosoles Customer Manager and team!
Aerosoles customer service Manager and staff are below average in service levels. Shoes disintegrated, heals gone and all happened within hours. Got a note back from them after a phone conversation basically saying sorry for your trouble but nothing we can do. After 25...
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Anonymous
Jane

Oooh really poor customer service. I yelled at them because they treated me as if I called to annoy them. I told her about how bad they are and she said do you want to order o...

1.0
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Aerosoles Shoes
#1247187
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Aerosoles - Shoe fell apart on first wear

First time I wore my new shoes, one shoe completely fell apart. I had to borrow shoes at work. Shoe maker-repair explained in detail the defect. You could tell the rest of the shoe and the other one has brand new. Paid close to $100 and customer service would only give me $20 credit after many phone calls and emails with pictures, shoes and shoe maker report.
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Aerosoles Shoes
#1229403
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Aerosoles - I've done this 5 times

I bought two pairs of shoes the right foot was too big customer service told me to mail them back I did in December now I can't get anybody to answer the phone and my shoes and still not been returned I just want new ones
1.3
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Aerosoles Shoes
#1175497
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No more Aerosoles for me!

No more Aerosoles for me!
Bought some cute yellow pumps from Aerosoles, open the box and they are dirty! They have been worn and are scuffed from whoever previously owned them. Have not tried to return them yet, but you would think they wouldnt send me damaged shoes. They definitely lack quality control
1.7
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Aerosoles Shoes
#1076989
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I have been buying Aerosoles for years. When i bought a pair of what felt like very comfortable casual shoes two weeks ago, i wore them once and at the end of the day, both of the back of my feet were torn to shreds! My left heel is still throbbing with an open wound....
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2.0
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Aerosoles Shoes
#1043922
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The only way to have a pleasant online experience is if you don't need to return or exchange your shoes.They charge you shipping (again!) when you make returns/exchanges, which sucks for ppl like me who can only wear smaller sizes that they don't carry in stores. So if...
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1.7
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Aerosoles Shoes
I didn't like
  • Return policy
#1039171
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I owned a pair of leather aerosoles too. I had it for about 10 years and only wore it occasionally. I wore it to a 2016 Christmas Party. I was walking across the dining room when I thought there was something wrong with floor boards. I thought the floor boards was not...
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Debby Luongo

The same thing just happened to me!!!

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Aerosoles Shoes
#1035433
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Aerosoles - Shoes Review

Aerosoles - Shoes Review
I had thw terrible experience with my Drive Through shoes. Only worn it 4 times and the soles are gone. I went to the store and no refunds or exchanges.
1.4
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Aerosoles Shoes
#1034849
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On further inspection, I saw a crack in the mid-section of this crumbling shoe and the other shoe. I don't think I've worn the shoes more than 10 times, but I have owned them for 10 years. They were my only pair of black dress shoes - and always very comfortable when I wore them. Now, I'll hesitate to purchase another pair of Aerosoles...
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Anonymous

I don't know why your expected a pair of shoes 10 years old to last. It's not as though they cost you hundreds of dollars.

1.4
Product
Aerosoles Shoes
I liked
  • Comfort
I didn't like
  • Deterioration of heel
#999344
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