I have ordered from Aerosoles a few times. When I get lucky the shoes fit and end of story.
When they do not, you have to pay for shipping to return which initially was not explained. Also, you have to call to request a credit when you return and they do not seem eager to process your credit. Lastly, when I called to order the shoes during the week ( not the weekend) it took 4 days to send the shoes out. When speaking with customer service, the rep lacks the basics of customer service- works with you on making the experience better and asks how they can help you.
I will think twice about returning. Aerosole shoes are not cheap.
You would think you would get a good experience. Wake up Aeresoles!