Greg H Dly

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Verified Reviewer

Talk to a customer service representative!

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I have answered all questions & have needed to talk to a CSR with no response. Please call me at 859-979-****
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Loss:
$50

Preferred solution: Full refund

Rudra S Zud

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Verified Reviewer

Exchange my order

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I bought 2 pairs shoes and doesnt fit for me thats why I want to exchange & want buy another pair please.
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Pros:
  • Aerosole are very comfortable and good price brand so many verities
Cons:
  • Very good product

Preferred solution: I want exchange or want buy another pair

Amy L Nrz

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Verified Reviewer

Refund Policy

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I was forced to pay ~$3 for shipment route protection. I had to download the shop app to get any tracking information. The sale item shoes (not final sale mind you) were only eligible for store credit. I was charged another $7.50 for the return shipment. When you are purchasing a shoe online, there is too much risk for the return policy to be so stingy when there are literally hundreds of options for purchasing shoes online without the risk.131****)
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Loss:
$82
Cons:
  • Refund policy

Preferred solution: Full refund

Annette D Jfw

I didn’t get an answer to my question

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I was directed to a site where I had to enter in my credit card information just to communicate with someone. Unacceptable in my opinion. Trying to get an answer now through email. If it isnt resolved I will no longer purchase from aerosoles. Very disappointed in customer service. Not able to contact by phone.
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Pros:
  • Cute shoes
Cons:
  • Bad customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Not recommended

Susan K Eum

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Verified Reviewer

Refund for order 133****

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No one will contact me. It is only through emails and they still dont answer my questions. All of it is done by computers. Please explain to me again what type of refund I will get with my order. I have sent a return. I just dont understand will it be credited back to my credit card. Please please contact me - a person! Thank you, susan king
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Loss:
$84
Pros:
  • Great comfortable shoes
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Do not buy on line!

FatemhEllie S

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Verified Reviewer

Lost / not delivered order 129****

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Order 129**** Second time resumitting I have not received my order It was placed 12/29/2023 As of today 1/17/2024 nothing has been delivered The email tracking says it was delivered 1/6/2024 The package is missing / delivered to wrong address I am requesting a refund . No phone number to call , no reply to email I am very upset and frustrated. Please advise asap
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Loss:
$342
Pros:
  • Comfortable shoes
Cons:
  • Zero customer service support communication

Preferred solution: Full refund

User's recommendation: Do not order online , there is NO support !

Mark Hzv
map-marker Redmond, Washington

To purchase shoes

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I am just wanting to buy shoes and the cart just keeps adding them but wont let me check out or pay I want to just order them from a person over the phone please
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Anonymous
map-marker Apollo Beach, Florida

Talk to a customer service representative. I can’t get any help with my problem and you only give 30 days for returns, so I need to speak to a CSR. 859-979-****

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I need to talk to a CSR. I have given the details and no one seems to want to reply to me!! 859-979-****
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Michael B Lce

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Verified Reviewer

Failure to honor discount code

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I tried to use my purchase discount code and the system told me it had already been used. I have not used the code. They do not have a way to talk to a live customer service representative.
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Pros:
  • Most comfortable shoes for walking
Cons:
  • Poor customer service

Preferred solution: Price reduction

User's recommendation: Don’t buy from Airisoled

Cameron S Pbp

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Verified Reviewer
| map-marker Chicago, Illinois

Exchange

I want to exchange my unworn shoes for a smaller size. I bought them more than 30 days ago. I didnt try them On soon enough but they are too big. I have not taken the plastic off the buckles. Please help me exchange.
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Marie C Vfb

Just placed an order and I couldn’t even get through to them, and all I need is to change the size

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Your phone number doesnt work. I could not get a hold of Aerosoles. They referred me to the website. I tried to edit my order within 40 minutes like it says. And it did not work. Im very upset about this whole ordeal.
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Preferred solution: I would just like them to exchange my sizes before they are shipped. I just ordered them today and cannot get through to customer service and it says customer service will reply within one to two business days and then it will be too late.

Mary C Sjo

Terrible non existent service for returns

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I will never order from them again and I advise you not to either, their shoe sizing is way off and they are non reachable for returns issues.
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Loss:
$290
Pros:
  • Cute shoes
Cons:
  • Sizing is weird and returns are awful

Preferred solution: Full refund

User's recommendation: Stay away

Jeanie J Gnh

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Verified Reviewer

I wanted to make a purchase, but had a question about returns, asked several times to speak to a live person, and was provided a form to fill out and pay money to speak to someone.

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I could not Believe that I would have to pay money to speak to a live person, that is awful, and so is the name of this website, however, I now know why its called that. So I gave up after about 30 to 45 minutes and declined to place an order as a result. I will never order shoes from Aerosoles ever again!
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Pros:
  • Shoes
Cons:
  • Customer service is non existent

Preferred solution: Nothing

User's recommendation: Don’t waste your time!!

Jeanie J Gnh

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Verified Reviewer

To talk to a live person

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Horrible, your mission is to simplify communication, give me a break, this company has no communication
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Pros:
  • Shoes
Cons:
  • Zero communication

Preferred solution: Nothing

User's recommendation: Don’t bother, save yourself the hassle

Iyana Edh

Didn't receive my order 133****

I received only 1 pair of shoes in size 9 wide. I haven't received 2nd pair in size 9.5 medium. Please advise
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Preferred solution: Deliver product or service ordered