Contact Aerosoles Customer Service
Aerosoles Phone Numbers and Emails
Toll-Free Number:
-
(800) 798-9478
Customer Service:
-
(732) 985-6900Location in Edison, NJ
Aerosoles Email:
Aerosoles Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aerosoles Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aerosoles is 8007989478. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 25% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aerosoles may ask you for the following information to identify you as a customer: order id or tracking no, email or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aerosoles Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aerosoles is 8007989478. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 25% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Aerosoles may ask you for the following information to identify you as a customer: order id or tracking no, email or first and last name.
People call Aerosoles mainly because of return/ replace, request for information, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Aerosoles is customerservice@aerosoles.com.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Aerosoles?
Most Popular Number:
| Total calls: 1 477 | Issues resolved: 19 | Last call: Jan 15, 2026 |
Contact Information
Aerosoles Website:
Aerosoles Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
201 Meadow Rd,
Edison, NJ 08817, USA
Aerosoles Customer Service Reviews
I was going to replace Boots. But customer service is so poor.
Just refund my card Please. Failure to do so will result in complaints to outside your company.
You lost 20 year customer. The automated system is a joke!Get some real customer service folk.
Tell me how to return one pair of the three pairs I bought
The box they was came in as much too large for me to return one pair
I ordered medium and the third pair was sent wide so I cannot use them
It is very aggravating not to be able to call customer service and actually talk to a person. I had questions about how the shoe fits and had to send an email.
Allison said she couldn't give me any sizing advice and to read customer reviews.
That is poor customer service. I only bought one pair instead of two or more.
How Good is Aerosoles's Customer Service?
Summary of Aerosoles Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aerosoles?
Return/ Replace Question:
- “Ppopr customer servicw. Order return”
- “Return issue”
- “Return help”
Shipping and Delivery Question:
- “I have not received my package. They say they were delivered but they were not.”
- “Wrong size”
- “Shipping problem”
Request for Information Question:
- “Want help ordering”
- “Ask about sizing”
- “Question about what size to go with for thickly lined boots”
Product/ Service Question:
- “Damaged shoes”
- “Problem with shoes”
- “Shoes broke first time I put on”
Payments and Charges Question:
- “Billing mistake”
- “The price in basket does not match the price when I’ve tried to put my credit card in.”
- “Can't find my coupon”
Activation/ Cancellation Question:
- “Cancel an order”
- “Need to cancel my payment”
- “CANCEL ORDER!”
Account Question:
- “Trying to use my rewards and cannot”
- “Reward code”
- “Frustrated I can not redeem promo code TEXTME16 and $5.00 I can redeem”
Refund Question:
- “The refund of one of my shoes that I returned has not been received. And I'm trying to get a hold of aerosoles and there is no way to get a hold of them in a normal conventional way. This company is a rip-off”
- “Refund”
- “Refund due”
Staff Question:
- “Talk to a customer service representative”
- “Customer service”
- “Already tried customer service - got voicemail Ed response did not answer my question”
Cards Question:
- “Gift card question”
- “Card charged in error”
- “Gift card”
Website/ Application Question:
- “Site credit”
- “To order shoes. I ordered arosoles on Amazon. Your site is awful”
- “Trying to place an order online and it will not work”
Other Question:
- “Haven’t yet received”
- “Trying to order clearance shoes wrong price loading on checkout page”
- “My order was reversed?”
Compare Aerosoles Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
