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Contact Aerosoles Customer Service

How to Reach a Person at Aerosoles

Verified Contact Information

Toll-Free Number:

  • 1-800-798-9478
Call Now
Send Message

Customer Service:

  • 1-732-985-6900
    IVR / Automated System Only (No Human Option)

Customer Service:

customerservice@aerosoles.com

Legal:

privacy@aerosoles.com
Privacy Inquiries

Aerosoles Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Aerosoles Phone Number
1 (800) 798-9478
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular Aerosoles Email Address
customerservice@aerosoles.com
Aerosoles Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
View full overview

How to Contact Aerosoles?

Aerosoles is a footwear company specializing in designing, marketing, and distributing products. People with queries about returns or exchanges, shipping, payment options, and sales tax can dial the toll-free number 1-800-798-9478 to contact the company agent. You can also use this helpline as the Aerosoles customer service number for FAQs, size charts, personal queries, and terms and conditions. Aerosoles customer service phone number 1-732-985-6900 is active for calling their office at 201 Meadow Rd, Edison, NJ 08817, USA for issues and inquiries. Contacting Aerosoles customer support via phone is probably not the quickest way to get your issue addressed as the average hold time is about 30 minutes. The busiest day to call the company is Monday.

Aerosoles customer service is available at customerservice@aerosoles.com to handle individual queries and concerns via email. Individuals can send a request through this email address or call the company agent if the matter is urgent. A better alternative is to visit the company website and click Contact Us on the homepage. That will direct you to a form to complete and submit within Aerosoles hours. Once you submit the form, the company representative will respond with a solution to your problem within working hours.

Aerosoles's headquarters is 65 N Moore St, New York, New York 10013, United States. During office hours, the customer care team is active at this address to assist people with critical issues and concerns. Individuals with general inquiries about their products can visit the Aerosoles store location closest to them and meet the business agent there. That would ensure an equally exceptional customer experience as going to the headquarters in person.

The company has an automated call system, active 24/7, to provide general information and assistance to customers. Individuals with general queries and concerns can always benefit from that. Those who want to discuss a specific issue with Aerosoles customer service can contact them between office hours or leave a message or email for the company agent to respond when active.

To submit an online support request, please click the “Contact Us” hyperlink at the bottom of the page. Then, fill out a quick online form and provide your full name, contact details, order number (if any) and the reason for your inquiry. One of Aerosoles customer care representatives will be in touch to address your message.

PissedConsumer Club

Contact Information

Aerosoles Website:

Aerosoles Help Center:

Corporate Office Address:

Aerosoles
1400 Broadway, 18th flr.
New York, New York 10018
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm EDT

More contact details

How Customers Rate Aerosoles Support?

4.0 / 5
Good

Based on 1.9K calls to Aerosoles customer support through PissedConsumer.com and 3 survey responses.

Total Calls
1.9K
Avg Call Duration
01:28
Issues Resolved
2%

Why Customers Call Aerosoles?

Top Reasons of Customers Calls

  • Return/ Replace 34%
  • Request for Information 17%
  • Shipping and Delivery 16%
  • Customer Inquiries & Issues 13%
  • Product/ Service 7%
  • Payments and Charges 5%
  • Activation/ Cancellation 2%
  • Account 2%
  • Refund 2%
  • Cards <1%
  • Staff <1%
  • Website/ Application <1%
  • Questions About an Order <1%

Return/ Replace

34%
  • "Return information"
  • "Trying to return shoes that don't fit. New order"
  • "Return"

Request for Information

17%
  • "Discuss return"
  • "Looking for a specific shoe"
  • "Question about boots"

Shipping and Delivery

16%
  • "Delivery address problems"
  • "Incomplete item shipped"
  • "Shipment"

Customer Inquiries & Issues

13%
  • "Two pairs of shoes sent when I ordered one. Sandals dangerous for falls at 85 years"
  • "The *** xame off and I felled down in the streets"
  • "Where's my order?"

Product/ Service

7%
  • "Problem with order"
  • "I received the damage product"
  • "Problem with return"

Payments and Charges

5%
  • "Trying to order clearance shoes wrong price loading on checkout page"
  • "Billing mistake"
  • "The price in basket does not match the price when I've tried to put my credit card in."

Activation/ Cancellation

2%
  • "Unsubscribe"
  • "Cancel an order"
  • "Need to cancel my payment"

Account

2%
  • "Verify if shoe is final sale"
  • "Trying to use my rewards and cannot"
  • "Reward code"

Refund

2%
  • "The refund of one of my shoes that I returned has not been received. And I'm trying to get a hold of aerosoles and there is no way to get a hold of them in a normal conventional way. This company is a rip-off"
  • "Refund"
  • "Refund due"

Cards

<1%
  • "Trouble Using gift card"
  • "Gift card question"
  • "Gift card"

Staff

<1%
  • "Talk to a customer service representative"
  • "Customer service"
  • "Already tried customer service - got voicemail Ed response did not answer my question"

Website/ Application

<1%
  • "Site credit"
  • "To order shoes. I ordered arosoles on Amazon. Your site is awful"
  • "Trying to place an order online and it will not work"

Questions About an Order

<1%
  • "Order probleM"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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