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I have worn Aerosoles products for years and always have considered the shoes to be of the highest quality. However,I put on a pair of their shoes yesterday and headed off to work. By the time I got to work, big parts of the shoe soles were coming off in clumps....
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Company wrote 0 private or public responses to the review from Nov 30.
2.7
I didn't like
  • That the product quality has deteriorated and cannot
#1411724
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I've always loved Aerosols shoes and order multiple pairs yearly with no problem. A few days a ago, however, I received a pairs of boots (ordered online) which emit a extremely strong smell of glue. The smell is coming from both the inside and outside and is so strong...
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Company wrote 0 public responses to the review from Nov 21.
#1405440
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Place order since July 2018. Didn't received the order for more than a month. Request Customer Service to update status of delivery. They asked me to check with UPS. Unable to check with UPS since I don't have many of the information. Aerosoles resend the item in...
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Company wrote 0 private or public responses to the review from Oct 23.
1.4
I liked
  • Very comfortable shoes
I didn't like
  • Return policy and customer service
#1387104
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I haven't bought this brand in 20 years and they USED to have a good quality but I just purchased a pair of boots advertised as leather with memory foam sole and they are absolute garbage. The "leather" is some sort of bonded leather blend to fabric and you can tell it...
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Company wrote 0 public responses to the review from Sep 10.
#1351551
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I received a flyer three days ago of a end-of-summer sale. The flyer clearly states, "An extra 30% off by using code, EXTRA30". The code did not work. Also, the shoes I was purchasing (2 pair of Let's Drive - Bone Flower) were on the flyer listed as $27.99. However,...
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Company wrote 0 private or public responses to the review from Aug 15.
3.6
I liked
  • Very comfortable shoes
  • Product
#1330247
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I have ordered from Aerosoles a few times. When I get lucky the shoes fit and end of story. When they do not, you have to pay for shipping to return which initially was not explained. Also, you have to call to request a credit when you return and they do not seem eager...
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Company wrote 0 public responses to the review from May 21.
Anonymous
Leah

I do not have an Aerosoles retailer near me, so I often order online. I do like the fit and comfort of most of the shoes, but when I have had to return an item - it's a nightm...

Anonymous
Gie

I have the same experience; they're so rude over the phone as if disturbing their sleep or something.

2.0
#1260953
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Shame on Aerosoles Customer Manager and team!
Aerosoles customer service Manager and staff are below average in service levels. Shoes disintegrated, heals gone and all happened within hours. Got a note back from them after a phone conversation basically saying sorry for your trouble but nothing we can do. After 25...
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Company wrote 0 public responses to the review from May 03.
Anonymous
Christine0-5

I had an issue with the last pair of dress shoes I bought, they deteriorated quickly and looked as if I'd worn them for years. Additionally, I returned 2 pairs of shoes at sep...

Anonymous
Jane

Oooh really poor customer service. I yelled at them because they treated me as if I called to annoy them. I told her about how bad they are and she said do you want to order o...

1.0
#1247187
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Aerosoles - Shoe fell apart on first wear

First time I wore my new shoes, one shoe completely fell apart. I had to borrow shoes at work. Shoe maker-repair explained in detail the defect. You could tell the rest of the shoe and the other one has brand new. Paid close to $100 and customer service would only give me $20 credit after many phone calls and emails with pictures, shoes and shoe maker report.
Company wrote 0 private or public responses to the review from Apr 08.
#1229403
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Aerosoles - Cheap Ugly Boots

And uncomfortable too, and they won’t accept returns.
Company wrote 0 public responses to the review from Mar 23.
#1217828
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Contact Aerosoles

Mailing Address:
Aerosoles Direct Division
PO Box 1916
Edison, New Jersey 08818-1916
United States
Phone:
(800) 798-9478
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Aerosoles - My purchase

No order number for my order
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 05.
#1203034
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