I have ordered from Aerosoles a few times. When I get lucky the shoes fit and end of story. When they do not, you have to pay for shipping to return which initially was not explained. Also, you have to call to request a credit when you return and they do not seem eager...
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Shame on Aerosoles Customer Manager and team!
Aerosoles customer service Manager and staff are below average in service levels. Shoes disintegrated, heals gone and all happened within hours. Got a note back from them after a phone conversation basically saying sorry for your trouble but nothing we can do. After 25...
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Aerosoles - Shoe fell apart on first wear

First time I wore my new shoes, one shoe completely fell apart. I had to borrow shoes at work. Shoe maker-repair explained in detail the defect. You could tell the rest of the shoe and the other one has brand new. Paid close to $100 and customer service would only give me $20 credit after many phone calls and emails with pictures, shoes and shoe maker report.
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Aerosoles - Cheap Ugly Boots

And uncomfortable too, and they won’t accept returns.
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Aerosoles - My purchase

No order number for my order
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Aerosoles - I've done this 5 times

I bought two pairs of shoes the right foot was too big customer service told me to mail them back I did in December now I can't get anybody to answer the phone and my shoes and still not been returned I just want new ones
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
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Ordered two pairs of boots. One pair never received. Website states they ship Ups. Ups shipped it via USPS instead and the package is lost somewhere between ups , usps and the returns department at aerosoles. Spoke with CS rep and then a customer service supervisor who...
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I didn't like
  • Customer service
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I pleased an order of Kenneth Cole stand a chance shoe(black) that took like forever to arrive in the mail. They changed the item I ordered for and send me something, I guess it a shoe they picked from the street somewhere in china that wont even worth $15.00 meanwhile...
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I absolutely loved the "Commentary" style shoes and can't tell you how sad and disappointed I was to find out they are no longer available. These were the best quality shootie I have ever had. The heel rest technology is incredible and the rubber on the heel never has...
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Contact Aerosoles

Mailing Address:
Aerosoles Direct Division
201 Meadow Road
Edison, New Jersey 08817
United States
(800) 798-9478


Disappointed in Peeling Aerosoles
I decided to google this subject to see if it was a common occurrence to my surprise. I'm not alone! I've had the same problem with a pair or Aerosoles ankle boots that I just love. They are comfortable and the heel is just the right height. Mine started peeling about...
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Those are pretty dippy looking in the first place.No great loss.

I liked
  • Comfort of the product
I didn't like
  • That the product quality has deteriorated and cannot
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