Jolee Zkw
map-marker Kenosha, Wisconsin

I have to return my ɓootß.

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My order number is 185**** I can't get the proper information as to how to return these boots to get a size 11. Who do I call to pick them up?

My number is 262-909-****. Thanks get info from them as to how to exchange items. Can you please pick up my boots and send mea another pair?I like the boots, but they are size 10.

I need at least 10.5. Could you please help me ?

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Faye G Ein

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Verified Reviewer

They sent me the wrong boot

Aerosoles - They sent me the wrong boot
Aerosoles - They sent me the wrong boot - Image 2
Aerosoles - They sent me the wrong boot - Image 3

They sent me a boot I definitely cant wear at 67 years oldall I want is the boot I ordered

I have sent several Emails about this issue

No response.

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Resolved
Devi S Esu

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Verified Reviewer

Resolved: Duplicate order can’t seem to make contact with anyone live. A human being.

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Updated by user Jan 31, 2025

Company fixed the issue and I have been provided with apology. Many communications with Aerosoles.

Finally reached a person rather a.i and received a full refund as well as no need to return my duplicate order. On which I had been charged duty because I live in Canada, I order many things from the States and have NEVER been charged duty. What’s up, $25 for a $100 dollar purchase.

Is this Trump’s new tariff on Canada! What a s…h….country.

Original review Jan 24, 2025

Make a person available for contact.have sent many emails to no avail.order number is 172****, validation number is 264512.

Please reply and Ill give you a phone number to call me.

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Loss:
$25
Pros:
  • Styles and sale prices
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

Isidro Jgi

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Verified Reviewer
| map-marker San Antonio, Texas

No customer service available

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Need help!!!

Address correction

Coupon code

I have been trying to text call and email and I am not getting any response. This is very frustrating.

I need somebody to get back to me before my package is shipped because it is missing my apartment number and they wont be able to deliver it because its a very large building with multiple buildings

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User's recommendation: *** no

Gwenyth Cyy

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Verified Reviewer
| map-marker Queens, New York

Did I not receive return code

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Cannot get in touch with aerosols Email does not go through to finish the order. They dont answer the phone calls.

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User's recommendation: They don’t respond

Resolved
Jennifer B Nux

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Verified Reviewer

Resolved: Cannot reach customer service without paying a refundable fee.

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I must return the order you shipped me. It is the wrong boot and the wrong size. What am I supposed to do to get assistance?

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Loss:
$115
Cons:
  • No online help

Preferred solution: Full refund

User's recommendation: I do not recommend this websites.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lake Forest, California

Exchange

Contains 1 confidential file for company representatives

I am not able to to talk to any one ,

No respond on my email,

No store around me

No instruction of how to do the exchange

>

I need to exchange the color of my on line order

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User's recommendation: Do not buy on line

Sanayah Own

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Rockville, Maryland

Received 2pairs of the same boots

Contains 1 confidential file for company representatives

I received 2 pairs of the same boots and want to return 1without paying $10. I didnt receive confirmation, so I sent the order again, received confirmation and thought I only ordered 1pair, then 2pairs arrived.

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Anonymous
map-marker Tampa, Florida

Devolución

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Hice una devolución y no me han devuelto mi dinero por ningún lado ni para comprar de nuevo ni a mi cuenta imposible hablar por teléfono jamás volveré a comprar en esta tienda @@@@@

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Anonymous
map-marker Toronto, Ontario

Duplicate order

All I need is clear instructions about a duplicate order of red high heels that was held up at customs for 3 months. Meanwhile another pair a duplicate sent to me.

How do I return these at no cost to me. I live in Canada by the way. And oh yes, the shoes arent even comfortable. And I was charged about $25 duty, I buy from lots of U.S sites and have never been charged duty.

Can you help?

If I can talk to a human Ill give you my phone number. HELP my order numbers is 172****.

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Carol J Rlv

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please send me a return label

Aerosoles - Please send me a return label
Contains 1 confidential file for company representatives

The shoes are a little too big.So I 've been asking for a return label sense I've got them on Friday 7-19-24 . And not being able to talk to aive person is very frustrating.

I have been going through a lot of *** just to get a return label.

I will report you all to the bbb I will never ever recommend anyone to purchase anything from this company. Know wonder it's call the pissed company

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Preferred solution: Full refund

User's recommendation: He'll know I wouldn't want anyone else to have to go through this headache

Anonymous
map-marker Cary, Illinois

Cancelled my order

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They cancelled my order a week and a half after I placed it, because they ran out. When I responded they were not at all apologetic.

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User's recommendation: Don’t buy direct

Barbara M Prg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to talk to someone about a Return

Tried online yesterday and it didn't work. Please check my order of 176**** and please call 504-905-****. Thanks.

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Preferred solution: Exchange size of boots

User's recommendation: Need a person to answer questions.

Lucyle Pay
map-marker Clayton, North Carolina

Pissed

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Scam in my opinion!!! No answer at Customer Service or disconnectednot way to run a business. No future customer here!

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Marlys Uuu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Queens, New York

Defective product

Contains 3 confidential files for company representatives

I purchased a memory foam slippers one of the button is missing I took it back to the store no more exist

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Maureen E Rtg

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Verified Reviewer

Refund due

I was not refunded. I bought shoes for Stella Lai.

The wrong size was sent to her.

She returned the shoes, but I was never refunded. However, I bought her another pair.

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Loss:
$100

Preferred solution: Full refund

About

Summary

Aerosoles is an American company. The company specializes in design, manufacturing, import, marketing and distribution of footwear. Aerosoles is considered to be one of the leading footwear brands in New Jersey. The company provides its shoes at average prices in Aerosoles Retail Stores; through numerous Aerosoles catalogues and through its official domain Aerosoles.com. The company offers a huge selection of sandals, wedges, mid-calf boots, knee high boots, ankle boots, flats, loafers, low heel shoes, mid heel shoes, high heel shoes, mocs, sport shoes, casual shoes, and so much more.

During end-of-season sale Aerosolesoffers the rebates up to 75%.

Aerosoles reviews and complaints

Aerosoles is ranked 1173 out of 6188 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISA

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