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Aerosoles

Aerosoles Reviews

www.aerosoles.com
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Aerosoles Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Aerosoles has a 1.6 star rating from 164 reviews, with 10% likely to recommend. Reviews highlight comfortable shoes but overall sentiment is negative due to frequent return, refund, and shipping problems.

Key Takeaways for Future Customers

  • Expect comfortable footwear but read Aerosoles reviews for sizing notes.
  • Be prepared for potential delays with refunds and returns.
  • Consider alternative retailers if you need reliable customer service or phone support.

Negative Feedback / Risk Areas

  • Repeated customer complaints about returns, refund delays, and missing refund amounts.
  • Poor or inaccessible customer service; difficulty contacting a human representative.
  • Shipping errors, wrong items, and issues with exchange and return labels.

Positive Feedback

Many reviewers praise the comfort and fit of the shoes and describe them as very comfortable and nice.

View full overview ›

Media from reviews

Aerosoles - Merchandise complaint
Aerosoles - Issue with orderAerosoles - Issue with order - Image 2Aerosoles - Issue with order - Image 3Aerosoles - Issue with order - Image 4Aerosoles - Returning itemsAerosoles - Returning items - Image 2
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Show reviews that mention
return order shoes shoe item size pair customer service email orders
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Luann F Keq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Collingswood, New Jersey

This is tueb2nd pair of the same shoes and again it’s defective…

Updated by user Aug 08, 2026

I didn’t resolve it .. I’m disabled and can’t get to the store for the return .. I’m stuck with damaged goods

Original review Jul 24, 2026

The same pair of shoes second pair ..this shoe is defected the right shoe that elastic pair on the inner side pops outward when you wear them .. looks terrible ..this is the first time Ive ever had a problem now I have to return these Im a senior and disabled not a happy

Camper aerosoles !!!

Loss:
$41
Pros:
  • Love them this is a defective pair again

Preferred solution: Price reduction

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Kimberly S Hkd
map-marker Middletown, Delaware

Merchandise complaint

Contacted the company first

The reviewer tried to contact the company before posting this review.

Aerosoles - Merchandise complaint

My order is #226****. One item I purchased was listed as leather.

Once I received it and looked inside of shoes it was listed as all man made.

Please send me a return shipping label. Description of item COSMOS *** 9M.

Loss:
$99

Preferred solution: Full refund

User's recommendation: List the shoes as man made or faux leather!

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Sylvie P Xjs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Sylvie Petion 5520 N Haverhill Rd...

Contacted the company first

The reviewer tried to contact the company before posting this review.

Sylvie Petion 5520 N Haverhill Rd Apartment 30 West Palm Beach, Fl 33407. 07-02-2026.

I want to know what is happened to my Oder it was 6-15 -****. I want to know what is going on thank you

User's recommendation: I hope you cups your promise thank you

View full review
Jahkeem Thp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Return an item

Contacted the company first

The reviewer tried to contact the company before posting this review.

You are making me pay for a return , I payed for a free return and you did not provide a code for my return. Now I must pay for this return m.

Please reimburse me. ***

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Stephanie K Kmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Havertown, Pennsylvania

Returned no expediated

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - UPS store refused item and sent me to the post office; the scan disappeared.
  • - Scan wasn’t recorded; item not returned; no one to speak to.

Third time reporting. *** sent i went to ups store, they refused item.

Said must go to post office then the scan DISAPPEARED. No way to bring item to post office which I would've done on good faith.

Scan went off my phone...but br WAS NOT SCANNED!!

NOW they say item has been returned. It has not and no human to speak to, outrageous customer service.

User's recommendation: Almost impossible customer service contact

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Colleen W Mvu
map-marker Hamburg, New York

Trying to return an item

Contacted the company first

The reviewer tried to contact the company before posting this review.

Please help me! I need to return the shoes I ordered.

I cannot get into the return link.

The order number is 222****. Please email me ASAP a return mailing label!

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Cynthia B Tas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

Poor customer service Order return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Customer service is poor.
  • - Please refund my card.
  • - Threatens complaints to outside the company.
  • - Automated system is a joke; real customer service needed.

I was going to replace Boots. But customer service is so poor.

Just refund my card Please. Failure to do so will result in complaints to outside your company.

You lost 20 year customer. The automated system is a joke!Get some real customer service folk.

Loss:
$11
Cons:
  • No live customer line or humans to help

Preferred solution: Full refund

User's recommendation: Not a graet company like it use to be. Dont buy

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Boruch B Ehi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about return

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Contacted the company first

The reviewer tried to contact the company before posting this review.

can't speak to anyone. very unhappy customer.

I sent an email a week ago about returning a few items from different orders in one return and never received a response.

Preferred solution: Full refund

View full review
Rutledge Rkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Shoe sent was wrong size. I need to return it.

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Wants to return one pair from the three purchased.
  • - The box is too large to return a single pair.
  • - The third pair was sent wide and cannot be used.

Tell me how to return one pair of the three pairs I bought

The box they was came in as much too large for me to return one pair

I ordered medium and the third pair was sent wide so I cannot use them

View full review
Resolved
Hendrik Ign
map-marker Atlanta, Georgia

Resolved: Return issue

Contacted the company first

The reviewer tried to contact the company before posting this review.

I have been trying for hours to enter a return. I bought boots from aerosoles online. When filling out the return form aerosoles is not listed as a tetailer

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Cynthia J Tde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Having trouble at checkout

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Contacted the company first

The reviewer tried to contact the company before posting this review.

I jumped through many hoops to talk with a rep and was told via recording to go online! Trying for 2 days to order another pair of shoes!

Screw it. They don't want my $150 or my service!

User's recommendation: Go to DSW

View full review
Dayle W Qiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The Fit Shop - grand central NYC

Contacted the company first

The reviewer tried to contact the company before posting this review.

This location does not exist - circled Grand Term 3x, asked 3 shop owners in the Lexington Passage and no one knew of this store. I want my time back!

Preferred solution: Free return online without $10 “restocking “ fee

View full review
Anonymous
map-marker Providence, Rhode Island

I did not get my refund for my return of 2 prs of boots $183.50

Returned 2.7.5w boots For 2..7w boots. Was charged for both orders (same boots just smaller size) first order $118.50.second order $183.60. I did not get a refund for the $183.50.

View full review
Susan W Hjf

Incorrect item

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Contacted the company first

The reviewer tried to contact the company before posting this review.

A company such as this should have a phone number. Some customers prefer this method of contact.

Then, it had to have at least 100 symbols here. Not customer-focused.

Pros:
  • Good product
Cons:
  • Contact sucks

Preferred solution: Full refund

View full review
Remmy Mym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible

Contacted the company first

The reviewer tried to contact the company before posting this review.

Tried to get a hold of someone to tell him that my shoe broke first time I wore all I wanted to do was exchange them but never heard from anyone

View full review
Phanthong I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returning items

Contacted the company first

The reviewer tried to contact the company before posting this review.

Aerosoles - Returning items
Aerosoles - Returning items - Image 2
Aerosoles - Returning items - Image 3
Aerosoles - Returning items - Image 4

I need to return my item because you guys sent me the wrong size. I ordered 6.5 shoes.

You sent me 5.5.

But the boxes show 6.5, and the receipt shows 6.5. But the shoes in the box are 5.5.

Preferred solution: Full refund

View full review

About

Summary

Aerosoles is an American company. The company specializes in design, manufacturing, import, marketing and distribution of footwear. Aerosoles is considered to be one of the leading footwear brands in New Jersey. The company provides its shoes at average prices in Aerosoles Retail Stores; through numerous Aerosoles catalogues and through its official domain Aerosoles.com. The company offers a huge selection of sandals, wedges, mid-calf boots, knee high boots, ankle boots, flats, loafers, low heel shoes, mid heel shoes, high heel shoes, mocs, sport shoes, casual shoes, and so much more.

During end-of-season sale Aerosolesoffers the rebates up to 75%.

Aerosoles reviews and complaints

Aerosoles is ranked 1528 out of 10258 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISA

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