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2 comments

Aerosoles customer service Manager and staff are below average in service levels. Shoes disintegrated, heals gone and all happened within hours.

Got a note back from them after a phone conversation basically saying sorry for your trouble but nothing we can do. After 25 years as their loyal customer, I am out. Will never buy their product again.

They do not stand behind their brand. Shame on Aerosoles.

Product or Service Mentioned: Aerosoles Shoes.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from May 03.
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Anonymous
#1611002

I had an issue with the last pair of dress shoes I bought, they deteriorated quickly and looked as if I'd worn them for years. Additionally, I returned 2 pairs of shoes at separate times and never received a credit until I called and asked for it.

They had the shoes and showed the return and still after a month no credit appeared on my card. I'm not sure what is going on with this company but I will no longer be purchasing their products.

Anonymous
#1546753

Oooh really poor customer service. I yelled at them because they treated me as if I called to annoy them. I told her about how bad they are and she said do you want to order or not?

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