Three times - it's a nightmare everytime with Aerosoles
I ordered from Aerosoles.com three times and all have been very very unpleasant experience.The first time, I ordered my size and the shoes are huge - they kept sliding off.
The second and third time, the shoes fit well, but my credit card were overcharged 30% more. I called their CS, and the person was the rudest CS person I ever spoke to. She denied their overcharge and said the higher price was the "correct"price. I finally had to tell her I had all the invoice when I placed the order as a proof.
She put me on hold for 20 minutes and told me they will do an adjustment, but so far (one week later)I have not seen any credit on my account. Talking to Aerosoles customer service can really ruin your day - they are extremely unpleasant and they acted like they are doing you a huge favor by letting you have the previlige to buy their shoes. I do admit, their shoes are very comfortable if they fit.
These people don't understand they are in the service industry dealing with people's money, it's their customers that keep them employed.I want to give them a few more days, if I don't receive the credit refund they overcharged, I will have not option but to file a dispute with my credit card company.
Bottome line: Aerosoles shoes, not worth the aggrevation, go spend your hard earned cash somewhere else.
Monetary Loss: $157.